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Returns management

Returns management and reverse logistics

A return is unfinished work. We receive it in the Miami area, grade it against your rules, and put sellable units back where they can ship again.

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Overview

Reverse logistics with a disposition on every unit

The cost of a return is mostly the time it spends in a corner. While it sits, you cannot sell it and you cannot learn from it. The remedy is a short path: arrive, inspect, decide.

You define the decisions. A sealed unit in good shape can return to stock. An opened bottle might be held, donated, or written off. A repeat defect should be reported, not quietly restocked. We apply that rubric and keep the note attached to the unit.

Shoppers still need a simple way to send the item. If your store or a returns platform issues the label, we receive against it. If you want the return authorization to start with us, say so. Either way, the warehouse disposition and the refund are related, but they are not the same step.

Suitable for

  • DTC brands
  • Marketplace sellers
  • Apparel
  • Electronics
  • Subscription programs
  • Beauty
Included

What is included

  • Return authorization

    Authorization rules so random parcels do not become mystery inventory.

  • Receiving and inspection

    Each unit is matched to an order and checked for what actually came back.

  • Grading

    Sellable, needs work, or do not resell. The grades are yours. We apply them.

  • Repack and relabel

    Relabel, repack, or set aside. We will not treat a damaged product as new.

  • Restock

    Units that pass your grade return to available inventory so the next order can use them.

  • Returns integrations

    Status can flow back to the store or returns platform once that connection is in place.

Benefits

Why brands use this

Sellable units stop hiding

Grading is what turns a returns corner back into inventory you can promise.

A reason code you can use

You see why it came back, which is how a bad SKU gets fixed instead of restocked forever.

Shoppers are not left guessing

A clear receive status is what lets your team refund or replace without a scavenger hunt.

FAQ

Frequently asked questions

What "sellable" means for your product, what to do with opened or incomplete items, and who is allowed to refund. We would rather write that down on day one than invent a policy beside a leaking carton.

Related

Related services

Want this on your account?

Tell us your volume and sales channels. We will answer with a plan, or with a question if we still need one.

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